Provider Operations Lead

About the role

We are launching new primary care partnerships every month, and each one takes dozens of moving parts to go live: EHR builds, workflow setup, training logistics, data configuration, materials, and a hundred small things that have to happen in the right order.

Right now every launch costs about as much effort as the last one. Your job is to change that. You are not supporting the program. You are the reason it scales.

What you'll own

• Own the launch playbook. Run implementations for every new practice, then standardize it so launch fourteen costs half what launch four did.
• Be the system of record. CRM hygiene, practice status tracking, phase transitions, documentation. If it is not accurate here, it is not real.
• Run reporting. Build and distribute practice scorecards on a reliable cadence, and surface the trend before anyone has to ask.
• Own Provider Success. Patient departures, insurance changes, discharge notifications, practice questions: triaged, routed, and resolved within our 48-hour standard.
• Write the SOPs. When something happens twice, it needs a documented process. You build and maintain the library.

What we're looking for

• Bachelor's degree or equivalent experience
• Strong written communication: you are the voice practices hear most often
• Fluent with spreadsheets, dashboards, and CRMs, and quick to learn new platforms
• Detail-oriented in the specific sense that unfinished items bother you

Nice to have

• Implementation or onboarding at a healthcare SaaS or EHR vendor
• Clinical research coordinator, practice administrator, or credentialing or revenue-cycle coordinator
• Project coordinator from any regulated industry

This role is not for you if

• You need the process defined for you before you can start
• You want to be in the room with physicians building relationships (that is our field role)
• You are looking for a set-it-and-forget-it operations job